Warranty & Protection

Effective Date: December 11, 2024

Every piece of hardware from BT TECH is engineered to last. We stand behind our craftsmanship with a comprehensive warranty program designed to keep you creating without interruption.

1. The BT TECH Promise (2-Year Warranty)

We warrant our hardware products against defects in materials and workmanship under normal use from the date of retail purchase by the original end-user purchaser for a period of TWO (2) YEARS ("Warranty Period").

2. What is Covered

• Mechanical Failure: Keys, switches, or buttons stopping to function.
• Electronic Failure: PCB issues, connection ports (USB-C), or wireless connectivity failures (Bluetooth/2.4GHz).
• Battery Issues: Failure to hold charge significantly below rated capacity within the warranty period.

3. What is NOT Covered

• Normal wear and tear (shiny keycaps over time, minor scratches).
• Damage caused by accident, abuse, misuse, liquid spill, flood, fire, or other external causes.
• Damage caused by operating the product outside the permitted or intended uses described by BT TECH.
• Modifications not performed by BT TECH (e.g., soldering new switches yourself).

4. How to Obtain Service

To obtain warranty service, contact our support team at support@bttech.com. You will need to provide:

1. Proof of purchase (Order ID).
2. A description of the issue.
3. Photos or video demonstrating the defect.

If a defect is confirmed, we will send a prepaid shipping label for you to return the defective unit. Upon receipt, we will repair or exchange the product at our discretion.